Order Processing

Once you have placed your order, you will receive an e-mail confirming that we have received your order and it will contain a order number starting with the letters "LTK". Please keep this e-mail saved as the LTK number will enable us to assist you faster should you need an update on your order or need to track the progress of the order. Once your order has been shipped you will receive an e-mail confirming the order details as well as a Canada Xpress-Post tracking number. Shipping Details

All shipments delivered by UPS or by Canada Post.

Orders can ONLY be accepted for Canadian addresses

Cash on Delivery orders are shipped via Canada Post XpressPost

All items purchased before 4:00pm EST Monday to Friday, will be delivered within three business days (excluding weekends and holidays) to addresses across Canada. It may take up to 4 days for rural areas in Canada.

If the product you have ordered is not available you will be notified via e-mail and given timelines and options.

UPS Orders are delivered Monday to Friday between 8am and 5pm local time. If no one is available to receive the package, you will receive a yellow UPS InfoNotice sticker confirming that a delivery attempt was made. UPS will make 3 delivery attempts (on business days) and will leave a yellow InfoNotice sticker on each attempt. After the 3rd attempt, you will receive a postcard with instructions on how to collect your package from your local UPS depot. For this reason, please ensure the shipping address you provide us, is an address where someone is there to sign and take delivery of the package.

Canada Post will attempt to deliver to your address once. If you are not at the address a Canada Post card will be left behind with directions to the closest Canada Post outlet where you may collect your package.

Instructions on tracking your package will be included in the shipment details e-mail.

All prices listed are in Canadian dollars.

Payment must be made using a valid credit card or by selecting COD method

Valid credit cards include Visa, MasterCard and American Express.

For your security, www.cellshop.com, www.applicant.ca uses up-to-date technology embodying industry standards to ensure that your credit card information is kept confidential and secure.

Return Policy

If you are not satisfied with your purchase, you may return the product within 15 days of purchase. While all orders are checked for accuracy before leaving the warehouse, it is your responsibility to review the contents of your order when received. If you find any discrepancies with your order, you have 14 days from the date of purchase to report any such discrepancies; otherwise Loudring Wireless will assume no responsibility thereafter. All returns must be sent back as described in the documentation included with your order, and cannot be returned to any of our retail locations.

You will receive an e-mail within five business days of us receiving your returned item(s), confirming receipt and the refund made to your credit card or Rogers account, as applicable. Please note that you are responsible for all return shipping charges when returning your purchase.

Cancelling an Order

If you would like to cancel your order please call us at 1-888-882-6888 extension 1. If you are cancelling your cellular or messaging service within 15 days of the purchase date or 30 minutes, you will only be charged for any airtime usage above 30 minutes plus any long distance charges and applicable taxes on these charges. If you are cancelling your cellular service after the first 30 days of purchase or after 30 minutes of usage, an early cancellation fee may apply if you have a subscription to a one or two-year term.

Warranty

All new products are warranted for a period of up to twelve (12) months (unless otherwise noted in the manufacturers documentation included with your product) from the original date of purchase provided that products are free from workmanship or material defect caused by misuse. Refurbished products are warranted for up to 120 days (in some cases the warranty period may be 90 days - details will be included with your product purchase).

If a problem occurs with your cellular phone, messaging/paging device or hardware accessories after 30 days from the date of purchase, please contact Loudring at 1-888-882-6888 or a Rogers dealer location near you. Dealers will require proof of purchase (this is the letter that comes with your order and is stamped "Proof of Purchase") for qualification of warranty.